Faq2019-10-02T03:23:24+00:00

Read our Oktion FAQs for everything you need to know to raise greater funds.

Oktion FAQs
How do I change my password?2019-10-09T04:39:05+00:00

You can change your password at any time in the profile settings.

What if an item doesn’t reach the reserve price?2019-10-09T04:39:10+00:00

If an item doesn’t meet the reserve price, you can lower the reserve price or extend the bidding closing time. Otherwise, the item will only sell if the reserve price is met.

Can I cancel a bid?2019-10-09T04:39:15+00:00

It’s not possible to cancel or undo a bid. If you bid on an item by accident or change your mind, you can ‘pass’ the item if you happen to be a winner. Otherwise, wait for other bidders may overtake your bid. If you wish to bid a higher amount, you can simply bid again.

Can I change the reserve price?2019-10-09T04:39:24+00:00

You can change the reserve price at any time.

Why can’t I find my item?2019-10-09T04:39:29+00:00

Use the search bar to locate a specific Oktion item.

Is there a summary of winning bids during an auction?2019-10-09T04:39:34+00:00

We are bringing out an admin panel for Oktion organisers. Here, you can view a summary of winning bids at your Oktion.

Is there a summary of bids made during an auction?2019-10-09T04:39:40+00:00

We are bringing out an admin panel for Oktion organisers. Here, you can view a summary of bids made during your Oktion.

Do you offer troubleshooting and support?2019-10-09T04:39:51+00:00

The Oktion team is available to provide on-site or remote support to those who wish to run an auction. Contact us at myoktions@oktion.com.au to find out what we can do for you.

Do you offer training?2019-10-09T04:39:57+00:00

The Oktion team is available to provide on-site or remote training to those who wish to run an auction. Contact us at myoktions@oktion.com.au to find out what we can do for you.

Can I share my account with someone?2019-10-09T04:40:03+00:00

Oktion requires that each unique user creates their own account. However, you can use the same account across multiple devices or make bids on another guest’s behalf.

Can I arrange an Oktion demo?2019-10-09T04:40:09+00:00

Oktion is free to download, signup and use. We only charge a small percentage when you conclude your auction. This means that you can demo the Oktion app free of charge as long as you don’t sell items.

Why won’t my image upload?2019-10-09T04:40:29+00:00

Please check that your image fits our size and file type requirements and ensure that you have a stable internet connection.

Can people bid if they aren’t attending my event?2019-10-09T04:40:35+00:00

Guests can bid on your auction items regardless of their location! Everything is done right in the app, which can be used from any location at any time.

Is there a limit to the number of guests I can invite?2019-10-09T04:40:40+00:00

You can invite an unlimited number of guests to your Oktion event.

What if two people bid the same amount?2019-10-09T04:40:45+00:00

In the case that there are two bids that are the same, the first bid entered in Oktion wins. If someone bids the same amount as the highest bidder, the first bidder will continue to win.

Can bidding continue after my event date?2019-10-09T04:40:52+00:00

Oktion allows you to set custom start and end dates and times for each Oktion item. We encourage you to end bidding on items at different times. This will encourage guests to bid on remaining items.

Can bidding start before my event date?2019-10-09T04:40:58+00:00

Oktion allows you to set custom start and end dates and times for each Oktion item. We encourage you to start the bidding on an item before the date of your actual event. This will encourage greater bids.

Can guests bid anonymously?2019-10-09T04:41:21+00:00

Guests must bid with their public account or ask others to bid on their behalf.

Is the credit card processing secure?2019-10-09T04:41:27+00:00

Oktion doesn’t store your credit card data. We use Stripe to process credit card payments and POLi Payments for account to account payment transactions. To keep it simple and secured we instead allocate each user a token which accesses the payments through Stripe and POLi Payments. Stripe is one of the largest and most trusted systems in the world when it comes to credit card payments. You can find out more at www.stripe.com and www.polipayments.com.

How do I change my phone number?2019-10-09T04:41:56+00:00

To change your phone number, you must contact our support team at myoktions@oktion.com.au.

How do I change my email address?2019-10-09T04:42:03+00:00

To change your email address, you must contact our support team at myoktions@oktion.com.au.

Who can view my Oktion?2019-10-09T04:42:54+00:00

Your Oktion can be viewed by any of your guests.

Why am I not receiving Oktion notifications?2019-10-09T04:42:20+00:00

Please make sure that notifications are allowed in your phone settings.

How do I make changes to my account?2019-10-09T04:42:25+00:00

You can update your details at any time by going to the profile page.

Do I need to create a new account to run a new auction?2019-10-09T04:42:33+00:00

Oktion allows you to create and run multiple auctions within the same account.

Is there a word limit for item descriptions?2019-10-09T05:21:59+00:00

Yes, item descriptions are limited to 2000 characters, however we plan to increase this limit in future.

Can sellers bid?2019-10-09T04:42:42+00:00

Oktion organisers are allowed to bid on any items or ask for a bid to be made on their behalf.

What if the winner bidder pulls out?2019-10-09T04:42:46+00:00

If the winning bidder pulls out, the item will go to the next highest bidder.

How do I give feedback?2019-10-09T04:43:00+00:00

If you have any questions, feedback or need support, please contact us at myoktions@oktion.com.au.

How many item images can I upload?2019-10-09T05:21:06+00:00

You can upload five item images for each auction item.

Can I change my Oktion language?2019-10-09T04:43:18+00:00

Oktion is only available in English for the time being. However, we are planning to expand the app globally.

Why am I not receiving Oktion emails?2019-10-09T04:43:28+00:00

Please check your junk mail folder or open the settings page to check that your email address is correct.

In what countries do you operate?2019-10-09T04:43:33+00:00

Oktion is currently only available in Australia. However, we are planning to expand the app globally.

Who can use Oktion?2019-10-09T04:43:38+00:00

Anybody can use Oktion to participate in Oktion events. The requirement is that you have read and agreed to our Oktion Terms and Conditions.

Who can run Oktions?2019-10-09T04:46:12+00:00

Oktions can be run by companies with a valid ABN.

Who can I invite to my Oktion?2019-10-09T04:43:49+00:00

You can invite anybody to an Oktion. You can invite guests via their contact number or email address.

How do I invite guests to bid?2019-10-09T04:43:54+00:00

Invite guests via your contacts list. Guests must have either a valid email address or a mobile phone number to participate.

How many items can I have in an Oktion?2019-10-09T05:22:42+00:00

There is no limit to the number of items you can have in a single Oktion.

Can Oktion handle thousands of guests and thousands of items?2019-10-09T04:44:48+00:00

There is no limit to the number of items and guests you can have in a single Oktion. Our servers can support Oktions of any size.

Do I have to download Oktion to use it?2019-10-09T04:46:06+00:00

We have an Oktion web app available for those who don’t have access to a compatible mobile device. You can access the Oktion web app at http://oktion.com.au.

Does Oktion work on all mobile devices?2019-10-09T04:46:17+00:00

Oktion is available on all mobile and tablet devices that are Android 4.4 and up or iOS 9.0 or later.

Do I need internet to use Oktion?2019-10-09T04:46:21+00:00

You will need internet connection to setup Oktions, view Oktion items, make bids and submit payments.

On which devices can I use Oktion?2019-10-09T04:46:26+00:00

Oktion is available on all Android 4.4 and up and on iOS 9.0 or later.

For how long can my Oktion run?2019-10-09T04:46:31+00:00

Oktions can run for an unlimited amount of time.

Can you invite guests who don’t have Oktion?2019-10-09T04:46:41+00:00

You can invite anybody provided they have a valid email address or mobile phone number. However, to participate in your Oktion, your guests will need to create an account.

Do invitees need to register to bid?2019-10-09T04:46:47+00:00

You will need an Oktion account to take part in Oktion events. You can sign-up here for free.

How do I accept payments from bidders?2019-10-09T04:46:55+00:00

Payments will be automatically sent to the organiser’s nominated bank account.

How do bidders make payments?2019-10-09T04:47:00+00:00

Enter your payment details in the settings page. Oktion will automatically take your payment once you confirm your winning items.

How are Oktion winners notified?2019-10-09T04:47:06+00:00

Oktion winners will receive both a notification and text informing them of their winning items. Winners are required to log into the app to confirm their items.

How do I invite users to my auction?2019-10-09T04:47:12+00:00

Invite guests via your contacts list. Guests must have either a valid email address or a mobile phone number to participate.

Can I pay for my items in instalments?2019-10-09T04:47:17+00:00

Currently, Oktion requires that you pay for your items in full. However, we plan to introduce a ‘pay later’ option.

When do I receive my items?2019-10-09T04:47:34+00:00

The auction organiser will arrange with you when and how you will receive your items.

How do I receive my items?2019-10-09T04:47:41+00:00

The auction organiser will arrange the method of distributing items to winners. You may have the option to pickup an item or have an item delivered to your nominated address.

What if I accidentally bid more than I wanted?2019-10-09T04:47:48+00:00

If you bid on an item by accident and you happen to win the item, you can ‘pass’ on the item. Otherwise, wait for other bidders may overtake your bid.

What if I change my mind about an item?2019-10-09T04:47:54+00:00

Winning bidders have the ability to ‘pass’ an item onto the next highest bidder.

What if I bid on an item by accident?2019-10-09T04:47:58+00:00

If you bid on an item by accident and you happen to win the item, you can ‘pass’ on the item. Otherwise, wait for other bidders may overtake your bid. If you wish to bid a higher amount, you can simply bid again.

What is a bidding increment?2019-10-09T04:48:16+00:00

It is the amount an item’s price increases with each bid.

What is a minimum bid?2019-10-09T04:50:21+00:00

It is the lowest opening bid that can be made.

What is a maximum bid?2019-10-09T04:50:13+00:00

It is the highest amount a bidder is willing to pay for an item.

What is a starting bid?2019-10-09T04:59:10+00:00

It is the first bid placed on an auction item, the amount of which is set by the seller.

What is a reserve amount?2019-10-09T04:59:07+00:00

It is the minimum amount the seller is willing to accept for an item that is sold.

How do I know if I’ve been outbid?2019-10-09T04:59:04+00:00

You will receive a push notification informing you of your current bids.

How do I know if I’ve won?2019-10-09T04:58:59+00:00

If you have a winning bid, you will be notified via text and push notification.

How do I bid?2019-10-09T04:58:55+00:00

Open the buy page and select an auction. Click on an item and enter the amount you would like to bid.

How do I create an account?2019-10-09T04:58:51+00:00

When you open Oktion for the first time, you will be prompted to register or sign up. Select the register option and fill out all required fields.

Can I customise the look of my Oktion?2019-10-09T04:58:47+00:00

You can customise your Oktion’s logo and description to give invitees more information about your organisation and its cause.

Can I promote my sponsors?2019-10-09T04:58:40+00:00

Oktion allows you to name your sponsors under the items they nominated. We can also display your donor’s logo on your live display screen.

How can I pay for my prize?2019-10-09T05:25:20+00:00

Pay with direct debit or credit card through STRIPE. The money will go straight into the organiser’s nominated bank account.

Do you have an integrated payment system?2019-10-09T05:25:22+00:00

You can pay for your Oktion items directly in the Oktion app. Pay with direct debit or credit card through STRIPE. The money will go straight into the organiser’s nominated bank account.

Is there a signup fee?2019-10-09T04:58:26+00:00

Anybody can signup to Oktion for free to donate, bid on items or run an Oktion event.

Where can I download the Oktion app?2019-10-09T04:58:22+00:00

You can download the Oktion app from the Google Play Store and Apple App Store.

How much does Oktion cost?2019-10-09T04:58:17+00:00

Oktion is completely free to download, signup and run. We only charge a small percentage of the funds you raise at the end of your event.

What is Oktion?2019-10-09T04:57:54+00:00

Oktion app is a free live silent auction platform. Oktion helps automate the auction process, making fundraising more fun, manageable and profitable.

Who uses Oktion?2019-10-09T04:58:05+00:00

Oktion can be used by anybody who wants to run a fundraiser or auction event, be it charitable or otherwise.