Oktion FAQs

Read our Oktion FAQs for everything you need to know to raise auction donations. We are helping many organisations around the globe raise money for important causes. Host your next live silent auction event with Oktion.

Read our Oktion FAQs for everything you need to know to raise auction donations. We are helping many organisations around the globe to promote silent auction and raise money for important causes. Host your next live silent auction event with Oktion.

You can change your password at any time in the profile settings.

Oktion requires that each unique user creates their own account. However, you can use the same account across multiple devices or make bids on another guest’s behalf.

To change your phone number, you must contact our support team at myoktions@oktion.com.au

To change your email address, you must contact our support team at myoktions@oktion.com.au

Please make sure that notifications are allowed in your phone settings.

You can update your details at any time by going to the profile page.

Oktion is only available in English for the time being. However, we are planning to expand the app globally.

When you open Oktion for the first time, you will be prompted to register or sign up. Select the register option and fill out all required fields.

Anybody can signup to Oktion for free to donate, bid on items or run an Oktion event.

You can change the reserve price at any time.

Use the search bar to locate a specific Oktion item.

Yes, item descriptions are limited to 2000 characters, however we plan to increase this limit in future.

There is no limit to the number of items you can have in a single Oktion.

The auction organiser will arrange with you when and how you will receive your items.

The auction organiser will arrange the method of distributing items to winners. You may have the option to pickup an item or have an item delivered to your nominated address.

We are bringing out an admin panel for Oktion organisers. Here, you can view a summary of winning bids at your Oktion.

We are bringing out an admin panel for Oktion organisers. Here, you can view a summary of bids made during your Oktion.

You can invite an unlimited number of guests to your Oktion event.

Your Oktion can be viewed by any of your guests.

Oktion allows you to create and run multiple auctions within the same account.

Oktions can be run by companies with a valid ABN.

You can invite anybody to an Oktion. You can invite guests via their contact number or email address.

Invite guests via your contacts list. Guests must have either a valid email address or a mobile phone number to participate.

There is no limit to the number of items and guests you can have in a single Oktion. Our servers can support Oktions of any size.

Oktions can run for an unlimited amount of time.

You can invite anybody provided they have a valid email address or mobile phone number. However, to participate in your Oktion, your guests will need to create an account.

You will need an Oktion account to take part in Oktion events. You can sign-up here for free.

Oktion winners will receive both a notification and text informing them of their winning items. Winners are required to log into the app to confirm their items.

Invite guests via your contacts list. Guests must have either a valid email address or a mobile phone number to participate.

You can customise your Oktion’s logo and description to give invitees more information about your organisation and its cause.

If an item doesn’t meet the reserve price, you can lower the reserve price or extend the bidding closing time. Otherwise, the item will only sell if the reserve price is met.

It’s not possible to cancel or undo a bid. If you bid on an item by accident or change your mind, you can ‘pass’ the item if you happen to be a winner. Otherwise, wait for other bidders may overtake your bid. If you wish to bid a higher amount, you can simply bid again.

Guests can bid on your auction items regardless of their location! Everything is done right in the app, which can be used from any location at any time.

In the case that there are two bids that are the same, the first bid entered in Oktion wins. If someone bids the same amount as the highest bidder, the first bidder will continue to win.

Oktion allows you to set custom start and end dates and times for each Oktion item. We encourage you to end bidding on items at different times. This will encourage guests to bid on remaining items.

Oktion allows you to set custom start and end dates and times for each Oktion item. We encourage you to start the bidding on an item before the date of your actual event. This will encourage greater bids.

Guests must bid with their public account or ask others to bid on their behalf.

Oktion organisers are allowed to bid on any items or ask for a bid to be made on their behalf.

If the winning bidder pulls out, the item will go to the next highest bidder.

If you bid on an item by accident and you happen to win the item, you can ‘pass’ on the item. Otherwise, wait for other bidders may overtake your bid.

Winning bidders have the ability to ‘pass’ an item onto the next highest bidder.

If you bid on an item by accident and you happen to win the item, you can ‘pass’ on the item. Otherwise, wait for other bidders may overtake your bid. If you wish to bid a higher amount, you can simply bid again.

It is the amount an item’s price increases with each bid.

It is the lowest opening bid that can be made.

It is the highest amount a bidder is willing to pay for an item.

It is the first bid placed on an auction item, the amount of which is set by the seller.

It is the minimum amount the seller is willing to accept for an item that is sold.

You will receive a push notification informing you of your current bids.

If you have a winning bid, you will be notified via text and push notification.

Open the buy page and select an auction. Click on an item and enter the amount you would like to bid.

Oktion allows you to name your sponsors under the items they nominated. We can also display your donor’s logo on your live display screen.

Please check that your image fits our size and file type requirements and ensure that you have a stable internet connection.

You can upload five item images for each auction item.

For best results, upload images at 3000w x 2000h, or in a 3:2 aspect ratio.

The Oktion team is available to provide on-site or remote support to those who wish to run an auction. Contact us at myoktions@oktion.com.au to find out what we can do for you.

The Oktion team is available to provide on-site or remote training to those who wish to run an auction. Contact us at myoktions@oktion.com.au to find out what we can do for you.

Oktion is free to download, signup and use. We only charge a small percentage when you conclude your auction. This means that you can demo the Oktion app free of charge as long as you don’t sell items.

If you have any questions, feedback or need support, please contact us at myoktions@oktion.com.au.

Please check your junk mail folder or open the settings page to check that your email address is correct.

Oktion is currently only available in Australia. However, we are planning to expand the app globally.

Anybody can use Oktion to participate in Oktion events. The requirement is that you have read and agreed to our Oktion Terms and Conditions.

We have an Oktion web app available for those who don’t have access to a compatible mobile device. You can access the Oktion web app at https://oktion.com.au.

Oktion is available on all mobile and tablet devices that are Android 4.4 and up or iOS 9.0 or later.

You will need internet connection to setup Oktions, view Oktion items, make bids and submit payments.

Oktion is available on all Android 4.4 and up and on iOS 9.0 or later.

You can download the Oktion app from the Google Play Store and Apple App Store.

Oktion is completely free to download, signup and run. We only charge a small percentage of the funds you raise at the end of your event.

Oktion app is a free live silent auction platform. Oktion helps automate the auction process, making fundraising more fun, manageable and profitable.

Oktion can be used by anybody who wants to run a fundraiser or auction event, be it charitable or otherwise.

Oktion doesn’t store your credit card data. We use Stripe to process credit card payments. To keep it simple and secured we instead allocate each user a token which accesses the payments through Stripe. Stripe is one of the largest and most trusted systems in the world when it comes to credit card payments. You can find out more at www.stripe.com.

Payments will be automatically sent to the organiser’s nominated bank account.

Enter your payment details in the settings page. Oktion will automatically take your payment once you confirm your winning items.

Currently, Oktion requires that you pay for your items in full. However, we plan to introduce a ‘pay later’ option.

Pay with direct debit or credit card through STRIPE. The money will go straight into the organiser’s nominated bank account.

You can pay for your Oktion items directly in the Oktion app. Pay with direct debit or credit card through STRIPE. The money will go straight into the organiser’s nominated bank account.