{"id":484,"date":"2023-02-07T11:30:44","date_gmt":"2023-02-07T11:30:44","guid":{"rendered":"https:\/\/oktion.com.au\/organisers\/?page_id=484"},"modified":"2026-09-25T18:52:43","modified_gmt":"2026-09-25T07:52:43","slug":"organisers","status":"publish","type":"page","link":"https:\/\/oktion.com.au\/organisers\/faq\/organisers\/","title":{"rendered":"faq-Organisers"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position-small:center center;--awb-background-repeat-small:no-repeat;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:205px;--awb-padding-bottom:39px;--awb-padding-top-medium:128px;--awb-padding-right-medium:18px;--awb-padding-bottom-medium:73px;--awb-padding-left-medium:18px;--awb-background-image:url(&quot;https:\/\/oktion.com.au\/organisers\/wp-content\/uploads\/2023\/08\/Group-33318-1-1.png&quot;);--awb-background-size:cover;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one hero-text\" style=\"--awb-text-color:#ffffff;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:69.16px;\"><h1 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;text-transform:uppercase;font-size:1em;line-height:69.16px;\">FAQ Organisers<\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling accordian-faq\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:82px;--awb-padding-bottom:99px;--awb-padding-top-medium:75px;--awb-padding-right-medium:18px;--awb-padding-bottom-medium:34px;--awb-padding-left-medium:18px;--awb-padding-right-small:18px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:0px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0px;--awb-spacing-left-medium:0px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-tabs fusion-tabs-1 classic awb-tabs-transition awb-tabs-transition-fade accordian-tab vertical-tabs icon-position-left mobile-mode-toggle\" style=\"--awb-margin-bottom:0px;--awb-title-border-radius-top-left:0px;--awb-title-border-radius-top-right:0px;--awb-title-border-radius-bottom-right:0px;--awb-title-border-radius-bottom-left:0px;--awb-alignment:start;--awb-inactive-color:var(--awb-color2);--awb-background-color:var(--awb-color1);--awb-border-color:var(--awb-color3);--awb-active-border-color:#ffc629;--awb-active-border-size:3px;--awb-transition-speed:300ms;--awb-border-size:1px;\"><div class=\"nav\"><ul class=\"nav-tabs\" role=\"tablist\" aria-orientation=\"vertical\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-27c09468c4e2b6bcee9\" aria-selected=\"true\" tabindex=\"0\" id=\"fusion-tab-27c09468c4e2b6bcee9\" href=\"#tab-27c09468c4e2b6bcee9\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon icon-iconpayment\" aria-hidden=\"true\" style=\"font-size:27px;\"><\/i>Accounts<\/h4><\/a><\/li><li  role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-1b06128bdecd9f5b9c4\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-1b06128bdecd9f5b9c4\" href=\"#tab-1b06128bdecd9f5b9c4\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon icon-iconoktion-app\" aria-hidden=\"true\" style=\"font-size:27px;\"><\/i>Auction Items<\/h4><\/a><\/li><li  role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-a979f246883f8a78ad0\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-a979f246883f8a78ad0\" href=\"#tab-a979f246883f8a78ad0\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon icon-iconimages\" aria-hidden=\"true\" style=\"font-size:27px;\"><\/i>Auctions<\/h4><\/a><\/li><li  role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-dc3f82e56bbf8a9e02b\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-dc3f82e56bbf8a9e02b\" href=\"#tab-dc3f82e56bbf8a9e02b\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon icon-icondonetion\" aria-hidden=\"true\" style=\"font-size:27px;\"><\/i>Bidding<\/h4><\/a><\/li><li  role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-423aa141d154d4bf05d\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-423aa141d154d4bf05d\" href=\"#tab-423aa141d154d4bf05d\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon icon-iconticket\" aria-hidden=\"true\" style=\"font-size:27px;\"><\/i>Donors<\/h4><\/a><\/li><li  role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-655403f881becb0d6c9\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-655403f881becb0d6c9\" href=\"#tab-655403f881becb0d6c9\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon icon-iconquick-event\" aria-hidden=\"true\" style=\"font-size:27px;\"><\/i>Images<\/h4><\/a><\/li><li  role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-e26b8b4119574435961\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-e26b8b4119574435961\" href=\"#tab-e26b8b4119574435961\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon icon-iconstaff\" aria-hidden=\"true\" style=\"font-size:27px;\"><\/i>Oktion App<\/h4><\/a><\/li><li  role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-5485bf9c4cee98c3ce5\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-5485bf9c4cee98c3ce5\" href=\"#tab-5485bf9c4cee98c3ce5\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon faq-iconfaq-payment\" aria-hidden=\"true\" style=\"font-size:27px;\"><\/i>Payments<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-content\"><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\" aria-orientation=\"vertical\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-27c09468c4e2b6bcee9\" aria-selected=\"true\" tabindex=\"0\" id=\"mobile-fusion-tab-27c09468c4e2b6bcee9\" href=\"#tab-27c09468c4e2b6bcee9\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon icon-iconpayment\" aria-hidden=\"true\" style=\"font-size:27px;\"><\/i>Accounts<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix in active\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-27c09468c4e2b6bcee9\" id=\"tab-27c09468c4e2b6bcee9\"><div class=\"awb-tab-pane-inner\">\n<ul class=\"accordion-list\">\n<li>\n<h3>How do I create an account?<\/h3>\n<div class=\"answer\">You can sign up on the Oktion website or in the Oktion app by clicking\/tapping the Sign Up button.<\/div>\n<\/li>\n<li>\n<h3>Is there a signup fee?<\/h3>\n<div class=\"answer\">Anybody can signup to Oktion for free to donate, bid on items, or run an Oktion event.<\/div>\n<\/li>\n<li>\n<h3>How do I change my password?<\/h3>\n<div class=\"answer\">You can change your password at any time in your profile by going the &#8220;Password&#8221; section.<\/div>\n<\/li>\n<li>\n<h3>Can I share my account with someone?<\/h3>\n<div class=\"answer\">Oktion requires that each unique user creates their own account. However, you can use the same account across multiple devices. As an organiser you can add other users to help manage your Organisation and events.<\/div>\n<\/li>\n<li>\n<h3>Why am I not receiving Oktion notifications?<\/h3>\n<div class=\"answer\">Please make sure that notifications are allowed in your phone settings.<\/div>\n<\/li>\n<li>\n<h3>How do I make changes to my account?<\/h3>\n<div class=\"answer\">You can update your details at any time by going to the profile page.<\/div>\n<\/li>\n<li>\n<h3>Can I change my Oktion language?<\/h3>\n<div class=\"answer\">Oktion is only available in English for the time being. However, we are planning to expand the app globally.<\/div>\n<\/li>\n<\/ul>\n<\/div><\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\" aria-orientation=\"vertical\"><li  role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-1b06128bdecd9f5b9c4\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-1b06128bdecd9f5b9c4\" href=\"#tab-1b06128bdecd9f5b9c4\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon icon-iconoktion-app\" aria-hidden=\"true\" style=\"font-size:27px;\"><\/i>Auction Items<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-1b06128bdecd9f5b9c4\" id=\"tab-1b06128bdecd9f5b9c4\"><div class=\"awb-tab-pane-inner\">\n<ul class=\"accordion-list\">\n<li>\n<h3>Can I change the reserve price?<\/h3>\n<div class=\"answer\">You can change the reserve price of any item as long as there are no bids on the item.<\/div>\n<\/li>\n<li>\n<h3>Why can\u2019t I find my item?<\/h3>\n<div class=\"answer\">Use the search bar to locate a specific Oktion item.<\/div>\n<\/li>\n<li>\n<h3>Is there a word limit for item descriptions?<\/h3>\n<div class=\"answer\">Yes, item descriptions are limited to 2000 characters.<\/div>\n<\/li>\n<li>\n<h3>How many items can I have in an Oktion?<\/h3>\n<div class=\"answer\">There is no limit to the number of items you can have in a single Oktion.<\/div>\n<\/li>\n<\/ul>\n<\/div><\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\" aria-orientation=\"vertical\"><li  role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-a979f246883f8a78ad0\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-a979f246883f8a78ad0\" href=\"#tab-a979f246883f8a78ad0\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon icon-iconimages\" aria-hidden=\"true\" style=\"font-size:27px;\"><\/i>Auctions<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-a979f246883f8a78ad0\" id=\"tab-a979f246883f8a78ad0\"><div class=\"awb-tab-pane-inner\">\n<ul class=\"accordion-list\">\n<li>\n<h3>How can I preview my event before it goes live?<\/h3>\n<div class=\"answer\">On the event details page, you&#8217;ll see in the Event Status box a button that says &#8220;Preview&#8221; this will allow you to check your event first.<\/div>\n<\/li>\n<li>\n<h3>Can I share the preview with other members of our team without the auction being published\/live yet?<\/h3>\n<div class=\"answer\">You can add as many people to your Organisation as you require and each of them will be able to preview the event.,<\/div>\n<\/li>\n<li>\n<h3>Is there a summary of winning bids during an auction?<\/h3>\n<div class=\"answer\">You&#8217;ll receive a notification upon completion of your event which provides the details of the winning bidders, and who has paid.<\/div>\n<\/li>\n<li>\n<h3>Is there a limit to the number of guests I can invite?<\/h3>\n<div class=\"answer\">You can invite an unlimited number of guests to your Oktion event at no extra charge.<\/div>\n<\/li>\n<li>\n<h3>Who can view my Oktion?<\/h3>\n<div class=\"answer\">If your event is Private, only the users you invite will be able to view the event. Public events are available to be seen by all users who visit the Oktion website.<\/div>\n<\/li>\n<li>\n<h3>Do I need to create a new account to run a new auction?<\/h3>\n<div class=\"answer\">Oktion allows you to create and run multiple auctions within the same account.<\/div>\n<\/li>\n<li>\n<h3>Who can run Oktions?<\/h3>\n<div class=\"answer\">Oktions can be run by companies with a valid ABN.<\/div>\n<\/li>\n<li>\n<h3>Who can I invite to my Oktion?<\/h3>\n<div class=\"answer\">You can invite anybody to an Oktion. You can invite guests via their contact number or email address.<\/div>\n<\/li>\n<li>\n<h3>How do I invite guests to bid?<\/h3>\n<div class=\"answer\">Invite guests via your contacts list. Guests must have either a valid email address or a mobile phone number to participate.<\/div>\n<\/li>\n<li>\n<h3>Can Oktion handle thousands of guests and thousands of items?<\/h3>\n<div class=\"answer\">There is no limit to the number of items and guests you can have in a single Oktion. Our servers can support Oktions of any size.<\/div>\n<\/li>\n<li>\n<h3>For how long can my Oktion run?<\/h3>\n<div class=\"answer\">Oktions can run for an unlimited amount of time.<\/div>\n<\/li>\n<li>\n<h3>Can you invite guests who don\u2019t have Oktion?<\/h3>\n<div class=\"answer\">You can invite anybody provided they have a valid email address or mobile phone number. However, to participate in your Oktion, your guests will need to either visit the Oktion website, or download the Oktion app.<\/div>\n<\/li>\n<li>\n<h3>Do invitees need to register to bid?<\/h3>\n<div class=\"answer\">If you allow guest users, they will not need to register for an account to use Oktion, however, they will need to provide some details so you know who the winning bidders are.<\/div>\n<\/li>\n<li>\n<h3>How are Oktion winners notified?<\/h3>\n<div class=\"answer\">Oktion winners will receive notification via email and push informing them of their winning items.<\/div>\n<\/li>\n<li>\n<h3>How do I invite users to my auction?<\/h3>\n<div class=\"answer\">Invite guests via your contacts list. Guests must have either a valid email address or a mobile phone number to participate.<\/div>\n<\/li>\n<li>\n<h3>Can I customise the look of my Oktion?<\/h3>\n<div class=\"answer\">You can customise your Oktion\u2019s logo and description to give invitees more information about your organisation and its cause.<\/div>\n<\/li>\n<\/ul>\n<\/div><\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\" aria-orientation=\"vertical\"><li  role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-dc3f82e56bbf8a9e02b\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-dc3f82e56bbf8a9e02b\" href=\"#tab-dc3f82e56bbf8a9e02b\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon icon-icondonetion\" aria-hidden=\"true\" style=\"font-size:27px;\"><\/i>Bidding<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-dc3f82e56bbf8a9e02b\" id=\"tab-dc3f82e56bbf8a9e02b\"><div class=\"awb-tab-pane-inner\">\n<ul class=\"accordion-list\">\n<li>\n<h3>Can people bid if they aren\u2019t attending my event?<\/h3>\n<div class=\"answer\">Guests can bid on your auction items regardless of their location! Everything is done right in the app, which can be used from any location at any time.<\/div>\n<\/li>\n<li>\n<h3>What if two people bid the same amount?<\/h3>\n<div class=\"answer\">In the case that there are two bids that are the same, the first bid entered in Oktion wins. If someone bids the same amount as the highest bidder, the first bidder will continue to win.<\/div>\n<\/li>\n<li>\n<h3>Can bidding continue after my event date?<\/h3>\n<div class=\"answer\">Oktion allows you to set custom start and end dates and times for each feature. That means you can allow users to continue bidding after your event finishes.<\/div>\n<\/li>\n<li>\n<h3>Can bidding start before my event date?<\/h3>\n<div class=\"answer\">Oktion allows you to set custom start and end dates and times for each feature. That means you can allow users to continue bidding after your event starts.<\/div>\n<\/li>\n<li>\n<h3>Can guests bid anonymously?<\/h3>\n<div class=\"answer\">Yes, they can choose to display their names or not<\/div>\n<\/li>\n<li>\n<h3>Can sellers bid?<\/h3>\n<div class=\"answer\">Your account is both a contributor and organiser account, so you can use the same account to bid on items.<\/div>\n<\/li>\n<li>\n<h3>What if the winning bidder pulls out?<\/h3>\n<div class=\"answer\">If the winning bidder pulls out, you will need to decide what to do. Oktion is a platform that allows you to run auctions, but you can determine what the requirements are. We can assist you to contact the next highest bidder if that is your requirement.<\/div>\n<\/li>\n<li>\n<h3>What is a bidding increment?<\/h3>\n<div class=\"answer\">It is the minimum amount a user must bid for the next bid. Contributors must make bids that are the multiple of your increment. For example &#8211; If you use an increment of $5. The minimum next bid will be $5, and the contributor will need to be multiples of $5.<\/div>\n<\/li>\n<li>\n<h3>What is a minimum bid?<\/h3>\n<div class=\"answer\">It is the lowest bid that can be made for the next bid.<\/div>\n<\/li>\n<li>\n<h3>What is a maximum bid?<\/h3>\n<div class=\"answer\">It is the highest amount a bidder is willing to pay for an item. When a user enters a maximum bid, the system will automatically bid for them until they reach their maximum bid and then stop bidding.<\/div>\n<\/li>\n<li>\n<h3>What is a starting bid?<\/h3>\n<div class=\"answer\">It is the first bid placed on an auction item, the amount of which is set by the seller.<\/div>\n<\/li>\n<li>\n<h3>What is a reserve amount?<\/h3>\n<div class=\"answer\">It is the minimum amount the seller is willing to accept for an item that is sold.<\/div>\n<\/li>\n<li>\n<h3>How do I bid?<\/h3>\n<div class=\"answer\">Open the buy page and select an auction. Click on an item and enter the amount you would like to bid.<\/div>\n<\/li>\n<\/ul>\n<\/div><\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\" aria-orientation=\"vertical\"><li  role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-423aa141d154d4bf05d\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-423aa141d154d4bf05d\" href=\"#tab-423aa141d154d4bf05d\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon icon-iconticket\" aria-hidden=\"true\" style=\"font-size:27px;\"><\/i>Donors<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-423aa141d154d4bf05d\" id=\"tab-423aa141d154d4bf05d\"><div class=\"awb-tab-pane-inner\">\n<ul class=\"accordion-list\">\n<li>\n<h3>Can I promote my sponsors?<\/h3>\n<div class=\"answer\">Oktion allows you to name your sponsors under the items they nominated. We can also display your donor\u2019s logo on your live display screen.<\/div>\n<\/li>\n<\/ul>\n<\/div><\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\" aria-orientation=\"vertical\"><li  role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-655403f881becb0d6c9\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-655403f881becb0d6c9\" href=\"#tab-655403f881becb0d6c9\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon icon-iconquick-event\" aria-hidden=\"true\" style=\"font-size:27px;\"><\/i>Images<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-655403f881becb0d6c9\" id=\"tab-655403f881becb0d6c9\"><div class=\"awb-tab-pane-inner\">\n<ul class=\"accordion-list\">\n<li>\n<h3>Why won\u2019t my image upload?<\/h3>\n<div class=\"answer\">Please check that your image fits our size and file type requirements and ensure that you have a stable internet connection.<\/div>\n<\/li>\n<li>\n<h3>How many item images can I upload?<\/h3>\n<div class=\"answer\">You can upload five item images for each auction item.<\/div>\n<\/li>\n<li>\n<h3>How big should the auction images be when I\u2019m setting up an auction?<\/h3>\n<div class=\"answer\">For best results, upload images at 3000w x 2000h, or in a 3:2 aspect ratio.<\/div>\n<\/li>\n<\/ul>\n<\/div><\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\" aria-orientation=\"vertical\"><li  role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-e26b8b4119574435961\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-e26b8b4119574435961\" href=\"#tab-e26b8b4119574435961\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon icon-iconstaff\" aria-hidden=\"true\" style=\"font-size:27px;\"><\/i>Oktion App<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-e26b8b4119574435961\" id=\"tab-e26b8b4119574435961\"><div class=\"awb-tab-pane-inner\">\n<ul class=\"accordion-list\">\n<li>\n<h3>How can I find my event after I log in? I left them halfway and I cant find them now.<\/h3>\n<div class=\"answer\">You can go to your profile and click Organise Events. You&#8217;ll see all your events there.<\/div>\n<\/li>\n<li>\n<h3>Do you offer troubleshooting and support?<\/h3>\n<div class=\"answer\">The Oktion team is available to provide on-site or remote support to those who wish to run an auction. Contact us at <a href=\"mailto:myoktions@oktion.com.au\">myoktions@oktion.com.au <\/a>to find out what we can do for you.<\/div>\n<\/li>\n<li>\n<h3>Do you offer training?<\/h3>\n<div class=\"answer\">The Oktion team is available to provide on-site or remote training to those who wish to run an auction. Contact us at <a href=\"mailto:myoktions@oktion.com.au\">myoktions@oktion.com.au<\/a> to find out what we can do for you.<\/div>\n<\/li>\n<li>\n<h3>Can I arrange an Oktion demo?<\/h3>\n<div class=\"answer\">Creating an Oktion account and event is free. Silent Auctions, Raffles, Donations and Tickets cost $150 per feature. Events raising up to $499 have no post-event percentage fee. Events raising $500 or more incur a 2% post-event fee. Ticket purchasers pay a $2 booking and processing fee per ticket sold. Credit card processing is 1.75% + $0.30 per transaction. You can also run test events at <a href=\"https:\/\/demo.oktion.com.au\">https:\/\/demo.oktion.com.au<\/a><\/div>\n<\/li>\n<li>\n<h3>How do I give feedback?<\/h3>\n<div class=\"answer\">If you have any questions, feedback or need support, please contact us at <a href=\"mailto:myoktions@oktion.com.au\"> myoktions@oktion.com.au.<\/a><\/div>\n<\/li>\n<li>\n<h3>Why am I not receiving Oktion emails?<\/h3>\n<div class=\"answer\">Please check your junk mail folder or open the settings page to check that your email address is correct.<\/div>\n<\/li>\n<li>\n<h3>Who can use Oktion?<\/h3>\n<div class=\"answer\">Anybody can use Oktion to participate in Oktion events. The requirement is that you have read and agreed to our Oktion Terms and Conditions.<\/div>\n<\/li>\n<li>\n<h3>Do I have to download Oktion to use it?<\/h3>\n<div class=\"answer\">We have an Oktion web app available for those who don\u2019t have access to a compatible mobile device. You can access the Oktion web app at <a href=\"https:\/\/oktion.com.au\/\">https:\/\/oktion.com.au\/<\/a>.<\/div>\n<\/li>\n<li>\n<h3>Does Oktion work on all mobile devices?<\/h3>\n<div class=\"answer\">Oktion is available on all mobile and tablet devices that are Android 4.4 and up or iOS 9.0 or later.<\/div>\n<\/li>\n<li>\n<h3>Do I need internet to use Oktion?<\/h3>\n<div class=\"answer\">You will need internet connection to setup Oktions, view Oktion items, make bids and submit payments.<\/div>\n<\/li>\n<li>\n<h3>Where can I download the Oktion app?<\/h3>\n<div class=\"answer\">You can download the Oktion app from the Google Play Store and Apple App Store.<\/div>\n<\/li>\n<li>\n<h3>How much does Oktion cost?<\/h3>\n<div class=\"answer\">Creating your account and event is free. Fundraising feature and transaction fees apply. View current Oktion fees. You can find out more at <a href=\"https:\/\/oktion.com.au\/organisers\/privacy-policy\/selling-fees-policy\/\">https:\/\/oktion.com.au\/organisers\/privacy-policy\/selling-fees-policy\/<\/a><\/div>\n<\/li>\n<li>\n<h3>What is Oktion?<\/h3>\n<div class=\"answer\">Oktion is a live silent auction platform. The Silent Auction feature costs $150. Oktion helps automate the auction process, making fundraising more fun, manageable and profitable.<\/div>\n<\/li>\n<li>\n<h3>Who uses Oktion?<\/h3>\n<div class=\"answer\">Oktion can be used by anybody who wants to run a fundraiser or auction event, be it charitable or otherwise.<\/div>\n<\/li>\n<li>\n<h3>How do I launch the Oktion Wall?<\/h3>\n<div class=\"answer\">Log in to your account and go to the event. Under the individual Feature, you&#8217;ll be able to see a button on the right hand side above the Event Status call &#8220;Launch Wall&#8221;. Click this to open your wall on your chosen device<\/div>\n<\/li>\n<li>\n<h3>Can someone connect from a laptop to the TV\/video screen instead of projector?<\/h3>\n<div class=\"answer\">You can connect your device to any screen that the device supports.<\/div>\n<\/li>\n<\/ul>\n<\/div><\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\" aria-orientation=\"vertical\"><li  role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-5485bf9c4cee98c3ce5\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-5485bf9c4cee98c3ce5\" href=\"#tab-5485bf9c4cee98c3ce5\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon faq-iconfaq-payment\" aria-hidden=\"true\" style=\"font-size:27px;\"><\/i>Payments<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-5485bf9c4cee98c3ce5\" id=\"tab-5485bf9c4cee98c3ce5\"><div class=\"awb-tab-pane-inner\">\n<ul class=\"accordion-list\">\n<li>\n<h3>Is the credit card processing secure?<\/h3>\n<div class=\"answer\">Oktion doesn\u2019t store your credit card data. We use a third party to process credit card payments. To keep it simple and secured we instead allocate each user a token which accesses the payments through our provider.<\/div>\n<\/li>\n<li>\n<h3>How do I accept payments from bidders?<\/h3>\n<div class=\"answer\">Payments will be automatically sent to the organiser\u2019s nominated bank account.<\/div>\n<\/li>\n<li>\n<h3>Do you have an integrated payment system?<\/h3>\n<div class=\"answer\">You can pay for your Oktion items directly in the Oktion app. Pay with direct debit or credit card through Oktion. The money will go straight into the organiser\u2019s nominated bank account.<\/div>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right-medium:34px;--awb-padding-left-medium:34px;--awb-padding-right-small:18px;--awb-padding-left-small:18px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 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role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/organisers\/wp-json\/wp\/v2\/pages\/484#wpcf7-f452-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"452\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f452-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"footer-contact-form\">\n\t<div class=\"footer-contact-header\">\n\t\t<h2>Didn't find an answer?\n\t\t<\/h2>\n\t\t<p>Get in touch and a member of our staff will help answer your questions.\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"inner-form\">\n\t\t<div class=\"field-group\">\n\t\t\t<div class=\"field-col\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"first Name\" value=\"\" type=\"text\" name=\"first-name\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"field-col\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Last Name\" value=\"\" type=\"text\" name=\"last-name\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"field-col\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"field-col\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"phone-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Organisation (optional)\" value=\"\" type=\"text\" name=\"phone-number\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"submit-btn\">\n\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><input type='hidden' class='wpcf7-pum' 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aria-label=\"Close\">&times;<\/button><\/div>\n<\/form>\n<\/div>\n<\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":18,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-484","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>faq-Organisers - Oktion<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oktion.com.au\/organisers\/faq\/organisers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"faq-Organisers - Oktion\" \/>\n<meta property=\"og:url\" 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