FAQ

Contributors

FAQ

Contributors

  • How do I change my password?

    You can change your password at any time in the profile settings.
  • Can I share my account with someone?

    Oktion requires that each unique user creates their own account. However, you can use the same account across multiple devices or make bids on another guest’s behalf.
  • How do I change my phone number?

    To change your phone number, you must contact our support team at myoktions@oktion.com.au
  • How do I change my email address?

    To change your email address, you must contact our support team at myoktions@oktion.com.au
  • Why am I not receiving Oktion notifications?

    Please make sure that notifications are allowed in your phone settings.
  • How do I make changes to my account?

    You can update your details at any time by going to the profile page.
  • Can I change my Oktion language?

    Oktion is only available in English for the time being. However, we are planning to expand the app globally.
  • How do I create an account?

    When you open Oktion for the first time, you will be prompted to register or sign up. Select the register option and fill out all required fields.
  • Is there a signup fee?

    Anybody can signup to Oktion for free to donate, bid on items or run an Oktion event.
  • Why can’t I find my item?

    Use the search bar to locate a specific Oktion item.
  • When do I receive my items?

    The auction organiser will arrange with you when and how you will receive your items.
  • How do I receive my items?

    The auction organiser will arrange the method of distributing items to winners. You may have the option to pickup an item or have an item delivered to your nominated address.
  • How are Oktion winners notified?

    Oktion winners will receive both a notification and text informing them of their winning items. Winners are required to log into the app to confirm their items.
  • Can I cancel a bid?

    It’s not possible to cancel or undo a bid. If you bid on an item by accident or change your mind, you can ‘pass’ the item if you happen to be a winner. Otherwise, wait for other bidders may overtake your bid. If you wish to bid a higher amount, you can simply bid again.
  • What if two people bid the same amount?

    In the case that there are two bids that are the same, the first bid entered in Oktion wins. If someone bids the same amount as the highest bidder, the first bidder will continue to win.
  • Can guests bid anonymously?

    Guests must bid with their public account or ask others to bid on their behalf.
  • What if the winner bidder pulls out?

    If the winning bidder pulls out, the item will go to the next highest bidder.
  • What if I accidentally bid more than I wanted?

    If you bid on an item by accident and you happen to win the item, you can ‘pass’ on the item. Otherwise, wait for other bidders may overtake your bid.
  • What if I change my mind about an item?

    Winning bidders have the ability to ‘pass’ an item onto the next highest bidder.
  • What if I bid on an item by accident?

    If you bid on an item by accident and you happen to win the item, you can ‘pass’ on the item. Otherwise, wait for other bidders may overtake your bid. If you wish to bid a higher amount, you can simply bid again.
  • What is a bidding increment?

    It is the amount an item’s price increases with each bid.
  • What is a minimum bid?

    It is the lowest opening bid that can be made.
  • What is a maximum bid?

    It is the highest amount a bidder is willing to pay for an item.
  • What is a starting bid?

    It is the first bid placed on an auction item, the amount of which is set by the seller.
  • What is a reserve amount?

    It is the minimum amount the seller is willing to accept for an item that is sold.
  • How do I know if I’ve been outbid?

    You will receive a push notification informing you of your current bids.
  • How do I know if I’ve won?

    If you have a winning bid, you will be notified via text and push notification.
  • How do I bid?

    Open the buy page and select an auction. Click on an item and enter the amount you would like to bid.
  • Why won’t my image upload?

    Please check that your image fits our size and file type requirements and ensure that you have a stable internet connection.
  • How many item images can I upload?

    You can upload five item images for each auction item.
  • How big should the auction images be when I’m setting up an auction?

    For best results, upload images at 3000w x 2000h, or in a 3:2 aspect ratio.
  • How do I give feedback?

    If you have any questions, feedback or need support, please contact us at myoktions@oktion.com.au.
  • Why am I not receiving Oktion emails?

    Please check your junk mail folder or open the settings page to check that your email address is correct.
  • In what countries do you operate?

    Oktion is currently only available in Australia. However, we are planning to expand the app globally.
  • Who can use Oktion?

    Anybody can use Oktion to participate in Oktion events. The requirement is that you have read and agreed to our Oktion Terms and Conditions.
  • Do I have to download Oktion to use it?

    We have an Oktion web app available for those who don’t have access to a compatible mobile device. You can access the Oktion web app at https://oktion.com.au/.
  • Does Oktion work on all mobile devices?

    Oktion is available on all mobile and tablet devices that are Android 4.4 and up or iOS 9.0 or later.
  • Do I need internet to use Oktion?

    You will need internet connection to setup Oktions, view Oktion items, make bids and submit payments.
  • On which devices can I use Oktion?

    Oktion is available on all Android 4.4 and up and on iOS 9.0 or later.
  • Where can I download the Oktion app?

    You can download the Oktion app from the Google Play Store and Apple App Store.
  • How much does Oktion cost?

    Oktion is completely free to download, signup and run. We only charge a small percentage of the funds you raise at the end of your event.
  • What is Oktion?

    Oktion app is a free live silent auction platform. Oktion helps automate the auction process, making fundraising more fun, manageable and profitable.
  • Who uses Oktion?

    Oktion can be used by anybody who wants to run a fundraiser or auction event, be it charitable or otherwise.
  • Is the credit card processing secure?

    Oktion doesn’t store your credit card data. We use FiServ to process credit card payments. To keep it simple and secured we instead allocate each user a token which accesses the payments through FiServ.
  • How do bidders make payments?

    Enter your payment details in the settings page. Oktion will automatically take your payment once you confirm your winning items.
  • Can I pay for my items in instalments?

    Currently, Oktion requires that you pay for your items in full. However, we plan to introduce a ‘pay later’ option.
  • How can I pay for my prize?

    Pay with direct debit or credit card through FiServ. The money will go straight into the organiser’s nominated bank account.
  • Why am I not receiving Oktion notifications?

    You can change your password at any time in the profile settings.
  • Do you have an integrated payment system?

    You can pay for your Oktion items directly in the Oktion app. Pay with direct debit or credit card through FiServ. The money will go straight into the organiser’s nominated bank account.